A press is an investment that stays with you for years. Its real value is in who stands beside you after you buy: service, genuine spare parts, and an engineer who answers. That is what we have done for 33 years.
We started in Alexandria in 1993 with photocopiers, and became known early for a maintenance service that could stand next to the agencies. When the market moved to digital printing we chose to specialise in Ricoh Pro presses only: we bring in grade-A machines from Germany and the Netherlands, refurbish them, service them, and stock their spare parts.
That focus is why our engineers find a fault quickly, and why the part you need is here instead of a month away. It is also why customers from years ago still come back to us.
Hear the story from the people who lived it. The videos are in Arabic.
Anyone can sell you a machine. The difference is what happens once it is installed. This is what stays with you from Makka.
A service team that works on Ricoh Pro presses only, with an equipped service room at our facility. Not every fault needs a visit: many are solved with you by phone or video.
More than 180 parts listed by original part number and expected life, organised by model. We tell you which part your machine will need before it stops.
We install the machine at your site and train the operator on the software and the hardware until they run it alone, with confidence.
A 24-hour WhatsApp support group and online follow-up after delivery. Your question reaches an engineer, not a salesperson.
Warranty: machines installed in Egypt carry 6 months or 10,000 copies. After it ends, service and spare parts continue.
Our facility in Giza holds the showroom, an air-conditioned service room, the spare-parts store, and machines being prepared for delivery. It also has an overhead crane and wooden crating for shipping, so a machine leaves us packed and ready for any destination.
Bring your paper and your own work, and watch the machine print it in front of you. That tells you more than any brochure.
Real WhatsApp messages we received after service visits, translated from Arabic. Names are withheld out of respect for our customers’ privacy.
“Everyone at the company is respectful, honestly, from Eng. Fathy and Eng. Omar to anyone I deal with inside. On service they are always keen to fix the fault, and a visit is not always needed: if it can be fixed over the phone, it is.”
“Eng. Omar helped us a great deal and put in real effort so we could learn and understand the machine, and Eng. Abdel-Azim too. When we need their advice they do not keep us waiting. And the machine is working well.”
“The service is fine, but the colours are coming out slightly darker in blue and black. It may settle with use. If it does not, I will let you know.”
Refurbished: grade-A machines from Germany and the Netherlands, checked and prepared at our facility before delivery. We tell you the condition of each machine clearly before you buy.
Yes. Machines installed in Egypt carry a warranty of 6 months or 10,000 copies. After the warranty, service and spare parts continue with you.
Yes. We have delivered machines to Saudi Arabia, Libya, Syria and Sudan, and in Libya a distributor provides service and spare parts.
That is what we recommend. Come to Giza and watch the machine print on your own paper. Before that, we can prepare a feasibility calculation on your volume.
Our branches in Giza and Alexandria are open from 10:00 to 18:00. Online technical support runs 24 hours.
Yes: genuine Ricoh toner for every model we sell. We can work out your toner cost per sheet from your own jobs.
Tell us what you print and we will recommend the right machine, honestly, even if the answer is that you do not need one yet.
