Questions we are asked, before the sale and after it.

Refurbished. We bring them in as grade-A machines from Germany and the Netherlands, and they are inspected, tested and prepared by us before delivery. We tell you the condition of each machine clearly before you buy.

Yes, and that is what we recommend. Come to the showroom in Giza with your designs and your paper, print your own sample on the machine and see the quality yourself, with a specialist engineer beside you to answer any question.

You can. Send the design file on WhatsApp, preferably as a PDF. Our sales contact reviews it and confirms whether the sample is at no cost or at a nominal cost, depending on its size. You then collect it from the showroom, or it is shipped to you at your expense.

Tell us your type of business, what you print and roughly how many copies a month, and the type, size and weight of your paper. On that basis we recommend the right model, even if it is the cheaper one. You can start from the machines.

The price depends on the model and the options your work needs. Message us on WhatsApp and we send a detailed written quotation: the cost, the service items, and the payment details.

No, we do not offer instalments. The price and the payment method are set out in the written quotation.

Machines are in stock in our warehouse. Delivery and installation time is set according to the country and the agreement with you.

It differs from model to model. The C5200S line, for example, is about 2.33 m long and runs on a single power line, while the C9100 line is about 4.57 m and needs two 30 A lines. Dimensions, weight and power are detailed on each machine page, under “Space and power”. If you want us to check your site, send us its measurements and a photo.

No brand is better at everything; each is stronger at something. We compared the three in numbers in Ricoh, Konica Minolta or Xerox? What matters most is that the brand you choose has service and spare parts close to you.

Ask us for a feasibility calculation. It works out toner, spare parts, paper and labour on your actual volume, in a normal month, in season, and in a slow month.

Yes. Machines installed in Egypt carry a warranty of 6 months or 10,000 copies. After the warranty, service, spare parts and toner continue with you.

Online technical support, and a WhatsApp support group that runs 24 hours, where your question reaches an engineer directly. Not every fault needs a visit: many are solved with you by phone or video. When a fault needs it, we make a field visit.

Yes, we offer maintenance contracts. The details depend on the model and the volume of work, so ask us on WhatsApp.

We do. We install the machine at your site and train the operating team on the software and the hardware until they work alone, with confidence.

Yes. More than 180 parts by original part number, and genuine Ricoh toner for every model we sell. They are all listed by model in the parts and toner catalogue.

The number is printed on the label of the old part. Send a photo of the label or your machine model on WhatsApp, and we match the number with you before you buy.

Yes, our engineers fit them and adjust the machine after the change. Some parts are easy to change, and we can explain by phone how to change them yourself.

Not every defect means a new part; sometimes cleaning or calibration solves it. Send us a photo of the print and our engineers will tell you the cause.

Yes. We have delivered machines to Saudi Arabia, Libya, Syria and Sudan. The machine is closed inside a wooden crate and arrives ready to install, and the shipping and delivery details for your country are agreed with you on WhatsApp.

The warranty is local to Egypt. Outside Egypt, online technical support, spare parts and toner are available, and in Libya a distributor provides service and spare parts. Ask us what can be arranged for your country.

Yes, inside Egypt and to Arab countries. Ask us on WhatsApp for the shipping time and cost to your country.

Giza: 12 Al-Sherka Al-Alameya St., off Mariouteya, Faisal. Alexandria: 86 Al-Fath St., Fleming. Both branches are open 10:00 to 18:00, and online technical support runs 24 hours.

WhatsApp and phone: +20 100 963 6875, or by email at info@makkaco.com. See also the contact page.